btv99 Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the btv99 platform ("Platform", "Website") and all its services. By accessing the website or registering an account, you are considered to have fully agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. btv99 reserves the right to amend these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

Key Definitions

• "User" or "You" — any person who registers on the btv99 platform or uses its services.
• "Account" — the user's registered personal profile used to access the platform's services.
• "Services" — all online gaming, betting, and related features provided by btv99.
• "Bonus" — any promotional credit, free bet, or reward offered by the platform.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before bonus funds can be withdrawn.

Registration Eligibility

To open an account on btv99, you must meet the following conditions:

• You must be 21 years of age or older. This platform is for users aged 21 and above only.
• You must be legally capable of entering into a contract as an adult.
• Each person may open only one account. Multiple accounts are prohibited.
• All information you provide must be truthful, accurate, and complete.
• The account must be in your own name and for your personal use only.

Account Security

You are solely responsible for keeping your login details, password, and account information confidential. If you suspect unauthorized access to your account, contact us immediately at [email protected] or speak with us via live chat.

• Never share your password with any third party.
• Allowing anyone else to access your account is prohibited.
• Always log out after using a public or shared device.

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Account Verification (KYC)

btv99 may request identity verification documents at any time. You may be asked to provide an ID or other documents before deposits or withdrawals are processed. btv99 reserves the right to hold withdrawals until verification is successfully completed.

btv99 provides fast and secure transactions through all popular mobile banking methods in Bangladesh. All transactions are protected by SSL encryption.

Deposit Terms

• All deposits must be made from a payment account registered in the user's own name.
• Depositing via third-party accounts or cards is strictly prohibited and may result in account suspension.
• Funds are generally credited to the account instantly after a deposit. If there is a delay due to technical reasons, please contact our support.
• btv99 reserves the right to review any transaction and reject it if necessary.

Withdrawal Terms

• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals will only be sent to a payment account matching the user's registered name.
• Withdrawals may be held if account verification has not been completed.
• Withdrawals cannot be made if an active bonus wagering requirement has not been met.
• btv99 reserves the right to suspend and investigate withdrawals if fraud is suspected.

Welcome bonuses and ongoing promotions on btv99 are specially designed for new and existing users. Please read the terms below carefully before claiming any bonus.

Welcome Bonus

• New members will receive up to a 100% bonus of ৳20,000 on their first deposit.
• The wagering requirement for this bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount.
• The bonus can only be claimed once per user, per household, or per IP address.
• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.
• Bonus balance cannot be withdrawn directly — it can only be used for betting.

General Bonus Terms

• btv99 reserves the right to modify, suspend, or cancel any bonus offer.
• If evidence of bonus abuse is found, the bonus will be forfeited and the account may be suspended.
• Creating multiple accounts to claim bonuses will be treated as fraud.
• Cashback and VIP rewards are provided under separate terms and conditions.
• Each promotion has a fixed validity period — unused bonuses will be cancelled once it expires.

VIP Cashback Program

The btv99 VIP program has three tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.7% weekly cashback.
• Gold — up to 1.0% weekly cashback.

Users can advance to higher VIP tiers through regular activity and active participation on the platform. Separate wagering conditions may also apply to cashback bonuses.

The following activities are strictly prohibited while using the btv99 platform. Violating these rules may result in immediate suspension or permanent closure of the account.

General Prohibitions

• Creating or operating multiple accounts.
• Registering using a false identity or forged documents.
• Exploiting any technical error or vulnerability in the platform.
• Placing bets using bots, automated software, or artificial methods.
• Money laundering or depositing funds obtained through illegal means.
• Coordinating activity with the intent to abuse bonuses.
• Attempting to hack the platform or distribute viruses or harmful code.
• Harassing or insulting other users.

Consequences

If evidence of prohibited activity is found, btv99 may take the following actions:

• Issuing a warning.
• Temporarily suspending the account.
• Forfeiting bonuses and winnings.
• Permanently closing the account.
• Taking legal action where applicable.

btv99 places the highest importance on the privacy of users' personal information. We keep all data secure using SSL encryption technology.

• Your personal information will not be sold to third parties.
• Information will not be shared except for identity verification and legal obligations.
• Read our full privacy policy here.
• Details about cookie usage are outlined in the privacy policy.

Purpose of Data Collection

We collect your information to improve our services, verify identity, and meet legal obligations. Keeping your information secure is our primary responsibility.

btv99 believes gaming is a form of entertainment and should be enjoyed responsibly. We are committed to helping users develop healthy gaming habits.

• This platform is for users aged 21 and above only.
• Do not bet beyond your means — only use money you can afford to lose.
• Gaming should never be used as a source of income or a way to repay debts.
• If you experience problematic gaming, use the self-exclusion feature through our support.
• Read our full responsible gaming policy here.

Our 24/7 Bengali live chat support is always available for any gaming-related concerns.

Limitation of Liability

btv99 will not be liable for any losses in the following circumstances:

• Interruptions or losses caused by internet disconnection or technical errors.
• Any consequences resulting from the user's own negligence or breach of these Terms.
• Service disruptions due to natural disasters, cyberattacks, or other unavoidable circumstances.
• Any situation arising from errors or changes made by third-party game providers.

Dispute Resolution Process

In the event of a dispute or complaint, please follow the steps below:

• Step 1: Contact our support team directly via live chat.
• Step 2: For a written complaint, email us at [email protected].
• Step 3: We aim to respond to complaints within 72 hours of receipt.
• Step 4: We will attempt to resolve disputes through mutual agreement.

Applicable Law

These terms and conditions shall be interpreted under all applicable laws and regulations. btv99 follows a fair play policy to ensure a safe and fair gaming environment.

Changes to Terms

btv99 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified by email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms.

Account Closure Process

• Voluntary Closure: Any user may request to close their account via live chat or email.
• Closure by btv99: btv99 may suspend or close any account in the event of a breach of these terms.
• Inactive Accounts: Accounts that remain inactive for an extended period may be deactivated in accordance with our policy.

Right to Modify Services

btv99 may add, modify, or remove any game, service, or feature at any time. Any newly added game or feature will also fall under these terms and conditions.

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For more information related to these terms, we recommend reading our other documents:

• Privacy Policy — How your information is collected and used.
• Responsible Gaming — Healthy gaming habits and self-exclusion options.
• About Us — Learn more about btv99.
• FAQ — Answers to common questions.

Contact Us

For any questions or clarifications regarding these terms, please get in touch with us:

• Via 24/7 live chat on the website — support available in Bengali.
• Email: [email protected]

These terms and conditions were last updated in January 2026. btv99 reserves the right to modify these terms at any time. Users are advised to visit this page regularly.

Warning: For users aged 21 and above only. Please play responsibly.