btv99's Privacy Policy
btv99 gives the highest importance to the security of your personal information — learn how we keep your data safe.
Welcome to btv99. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use the btv99 platform. By using our website and services, you agree to the terms of this Policy. We respect your privacy and your information is never sold to third parties without authorization.
Information We Collect
btv99 collects the following types of information for the purpose of providing its services.
Personal Identity Information
We collect the following information during account registration and verification:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- National ID card or passport number (where applicable)
Financial Information
We store the following financial information for processing transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment verification reference
Technical Information
Collected automatically to ensure platform security and functionality:
- IP address and device identity
- Browser type and operating system
- Login time and visit patterns
- Data from cookies and tracking tags
Gaming Activity Information
For responsible gaming monitoring and service improvement:
- Game play history and results
- Bet amounts and frequency
- Session duration
- Records of prize claims and bonus usage
How We Use Your Information
Collected information is used for specific and legitimate purposes and is not processed for any additional purpose.
Service Operations and Identity Verification
We use your personal information to create, manage, and verify your account. This includes age verification (confirming 21+), identity confirmation, and maintaining account security. This process is essential for accessing the btv99 platform and using its services.
Financial Transaction Processing
We process financial information to carry out and verify deposit and withdrawal transactions through bKash, Nagad, and Rocket. All records relating to minimum ৳500 deposits and ৳1,000 withdrawals are stored securely.
Fraud Prevention and Security
By analyzing technical information and gaming activity data, we detect suspicious activity, multi-accounting, and fraudulent behavior. This ensures a fair and safe gaming environment for all users.
Customer Support
Our 24/7 Bangla live chat support team may access your account-related information to resolve your issues. This access is limited solely to the purpose of providing support.
Responsible Gaming Monitoring
By analyzing gaming activity data, we can identify potentially problematic gaming behavior and offer assistance when needed. This is part of our responsible gaming commitment.
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. btv99 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions, security tokens, and account authentication — the site cannot function properly without these.
- Functional cookies: To remember your preferences and settings (such as language selection).
- Analytics cookies: To collect site usage statistics and improve services. This information is processed in anonymous and aggregated form.
You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.
Sharing Information with Third Parties
btv99 never sells your personal information. Information may be shared in the following limited circumstances.
Payment Providers
Only the information necessary for transaction verification and processing is shared with payment providers such as bKash, Nagad, and Rocket. These providers follow their own privacy policies.
Game Provider Platforms
Only the session information necessary for game operation is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Full identity information is not shared.
Legal Obligations
In the case of court orders, legal proceedings, or valid requests from regulatory authorities, information may be disclosed to fulfill our legal responsibilities. In such cases, we provide only the minimum information required.
Fraud Investigation Agencies
In cases of serious fraud, money laundering, or allegations of deception, the necessary information may be shared with relevant investigation agencies. This is done to protect the interests of all users.
Security Measures for Your Information
SSL Encryption and Data Protection
btv99 uses industry-standard SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between your browser and our servers secure. Your password is stored in encrypted hash form — the original password is never kept in readable form.
Server Security and Access Control
Our servers and databases are protected by firewalls and intrusion detection systems. Only authorized staff, strictly on a need-to-know basis, can access your personal information. All access is logged and audited.
Response to a Data Breach
If a data breach occurs and it creates a high risk to your rights and freedoms, we will notify you as quickly as possible. Our security team monitors incidents 24/7 and is prepared to take immediate action.
Data Retention Period
btv99 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained to meet legal obligations and resolve disputes.
Account Information
Retained for at least 5 years from the date of account closure, as financial transaction records may remain relevant over the long term.
Transaction Records
Financial transaction information is retained long-term for audit and dispute resolution purposes. This is also important for protecting user interests.
Technical Logs
Security logs and access records are generally retained for 90 days to 1 year and are then automatically deleted.
Cookie Data
Session cookies are automatically deleted when the browser is closed. Persistent cookies generally have an expiry of up to 1 year.
Your Data Rights
btv99 respects your rights over your personal information. You have the following rights.
Right to Access
You may request to know what information we hold about you.
Right to Correction
If any of your information is incorrect, you may request a correction.
Right to Deletion
In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
Right to Object to Processing
You may object to the processing of your information for specific reasons.
Right to Data Portability
You may request your information in a common, machine-readable format.
Restriction of Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or let us know through the website's 24/7 live chat support. We will verify your request and respond as quickly as possible.
Protection of Minors
21+ Age Limit Strictly Enforced
btv99 services are for users aged 21 and above only. We do not intentionally collect any information from or provide services to anyone under 21. Age confirmation is a mandatory step in the account verification process. If we become aware that a minor is using our platform, that account will be immediately closed and the related information deleted.
Changes to the Privacy Policy
Notice of Policy Updates
btv99 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last updated" date on this page
- By sending a notification to your registered email address
- By asking you to consent to the new policy at your next login
If you continue to use the platform after the updated policy is published, you will be considered to have automatically consented to the new policy. It is therefore recommended that you always review the latest version.
Contact Us
Contact us for any privacy-related questions, requests, or concerns.
Live Chat Support
btv99 website offers direct 24/7 Bengali live chat support. Our expert team is always ready to help with any privacy-related questions.
Email Contact
For detailed information requests, data deletion requests, or formal complaints, write to [email protected].
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